FREQUENTLY ASKED QUESTIONS
&
POLICIES

Cancellation Policy:
At the Acoustic Cellars Lodge, we strive for complete guest satisfaction and regard our 5-star rating and SuperHost status on all significant booking platforms at the utmost importance. As such, we are booked consistently with returning guests as well as new Lodge guests visiting for the first time. Our schedule availability and occupancy are a high priority here at the Lodge. We understand that life happens, and at times a cancellation of a reservation is requested.
Cancellation refunds are as detailed below:
● Guests must cancel at least 14 days before check-in to receive a 100% refund for all nights, minus a 15% processing fee.
● Guests must cancel at least 5 days before check-in to receive a 50% refund for all nights, minus a 15% processing fee.
● If a guest cancels less than 5 days before check-in, you will receive a credit for a future stay of 50% of your booking total less the 15% processing fee.

House Rules and Rental Conditions
Welcome to our home!
We're so pleased to host you and hope that you and your group enjoy all that our property has to offer. We ask that a few simple rules be followed to ensure an exceptional and memorable experience. As such, we've outlined our House Rules and Rental Conditions below. Please note that we are at your disposal by phone and text at +1 (833-22-LODGE) or via email at acousticcellarslodge@gmail.com should you have questions at any time.
House Rules
● Noise levels must be kept strictly under 60 dBA during the day. Music and/or excessive noise outdoors (i.e., yelling, noise amplification, musical instruments, animal barking, etc) must be kept to a respectful minimum at all times. Outdoor Music is not permitted after 10 PM. No guest amplification devices or amplified musical instruments outdoors or indoors anytime.  We ask all guests to be mindful of their noise levels.
● Neighborhood quiet hours are strictly enforced from 10 PM-8 AM;
● No smoking allowed in or around the lodge. There are strict fire restrictions at times in the Verde Valley and all in our area take serious care to protect our lands from stray or improperly disposed of cigarettes and unauthorized fires or burning.
● Pets are not allowed unless otherwise agreed prior to confirming your reservation. If allowed a pet fee will apply.
● Street parking is strictly prohibited. All vehicles must be parked on the driveway in the designated guest parking areas.
● Parties / events, lack of decorum, and disruptive noise will not be tolerated;
● If the neighbors are disturbed, Acoustic Cellars Lodge reserves the right to ask the tenant to vacate the premises with no refund;
● Tenant must maintain all property and furnishings in good order;
● Tenant may only use appliances for their intended use;
● Guests, other than those in the party provided, may not stay overnight in the property; ● All guests are the sole responsibility of the renter;
● Guests are not allowed to exceed the agreed-upon occupancy limit;
● All trash can be disposed of in the multiple trash bins around the property.
● Hot tub use is strictly prohibited between 11 PM-8 AM. *Use during these hours will result in a $300 fine;
● Maximum occupancy cannot be exceeded at any time;
Check-In / Check-Out
Check-in time is 3:00 PM. Early check-in may be available upon request. If you desire an early check-in please contact us directly for availability and for the early check-in fee.
Check-out time is 10:00 AM. Late check-out may be available upon request depending on occupancy schedules. Please contact us directly during your stay for cost and availability.
Please note that these times are strictly enforced and that arriving before 3 pm or checking out after 10 am without prior approval is against our policies. Failure to abide by the requested check-in and check-out times will result in a $50 fine for every 30-minute violation before or after the times provided.

Primary Guest Charges
The Primary Guest may be required to pay for incidental charges and other fees incurred during your stay. The name of the primary guest on the reservation and a picture ID will be required along with the signed rental agreement. If any costs or damages, including but not limited to: extra cleaning fees, damaged furniture or other property damages, or unauthorized pets, are discovered during or within a reasonable amount of time after your stay, the primary guest will be charged for said amounts. No charges will be processed without prior written notice.

Security Deposit / Additional Costs
Each reservation incurs an accepted commitment of monetary remuneration as a damage/security deposit. As travelers ourselves, we don’t like ‘holds’ being placed on our payment methods when we check into a place when traveling so we choose not to do that to our guests here at the Lodge. What we do ask is that you commit to replacing, repairing or making right any and all damages caused by you, or your guests during your stay. By confirming and completing your reservation with the Acoustic Cellars Lodge you agree to all charges for damages be billed to the payment method used when making your reservation. This security deposit commitment and your credit card will be used at the sole discretion of Acoustic Cellars Lodge to pay for the restoration of the property to its original move-in conditions (outside of other normal wear and tear). Additional costs include but are not limited to: cleaning beyond normal wear and tear, bedding stains or damage, furniture damage, removing excessive garbage, and repairing or replacing any part of the premises, its contents, common areas, and recreational facilities, for damage caused after your move-in and stay. You agree to allow & do hereby authorize
Acoustic Cellars Lodge to charge your credit card on file to pay the additional costs or we may send you an invoice that is payable in full upon receipt.

Repairs and Maintenance
We cannot guarantee against mechanical failure of heating, air conditioning, appliances, power outages, etc. Please report any issues to Acoustic Cellars Lodge and we will make every reasonable effort to have repairs done quickly and efficiently. If you demonstrate that the problem persists after being given phone instructions by an Acoustic Cellars Lodge property associate, a maintenance service professional will be dispatched.
NO REFUNDS OR RENT REDUCTIONS WILL BE MADE DUE TO MECHANICAL FAILURES OR MALFUNCTIONS, INTERRUPTIONS OF UTILITIES, MAINTENANCE PROBLEMS OR CONSTRUCTION IN THE AREA. WHILE Acoustic Cellars Lodge WILL MAKE EVERY EFFORT TO REPAIR ANY MAINTENANCE ISSUE IN A TIMELY MANNER, IT CANNOT GUARANTEE THAT THE ISSUE WILL BE FIXED DURING A GUEST STAY, AS THE COMPANY MAY HAVE TO GO THROUGH HOME WARRANTIES. Acoustic Cellars Lodge will always look for alternative solutions to ensure and prioritize our guests' comfort.

No Smoking Policy
The Acoustic Cellars Lodge is a non-smoking facility/residence. There are strict fire restrictions at times in the Verde Valley and all residents in our area take serious care to protect our lands from stray or improperly disposed of cigarettes. If a guest wants to smoke we recommend taking a leisurely stroll on our beautiful tree covered lane/street, and disposing of the butts properly!
Violation of the no smoking policy in or around the lodge will result in a request to vacate and cancel your reservation, as well as an additional damage liability of up to $2,500 for any discovered damage to furniture or any odor remediation needed in the property..

Good Neighbor Policy
You agree to abide by all rules and regulations set forth by local ordinances, which includes a "Good Neighbor Policy". You are advised to keep in mind that vacation rental properties are located in quiet, private neighborhoods. Please respect our neighbors. Anyone found to be violating noise ordinances will be subject to an initial $1,000 fine and a cancellation of their reservation.

Spa
Our spa is cleaned regularly and maintained with a low-dosage proprietary blend of minerals and chemicals from Bullfrog spas. Please advise us if there are any issues and we will do our best to resolve it asap. Please make sure to return the cover to the spa when done with use, and clean up after your use to respect all of our other guests who may want to enjoy the spa too.

 Obligation to Follow Rules + Surveillance
Our property is monitored by video electronic surveillance on the exterior of the house for guest security and to ensure that the rules of the community are respected. Guest acknowledges that this Property may be under 24-hour exterior surveillance and security monitoring and patrols. Properties may include noise alert monitoring systems in order to ensure that neighborhood noise levels are respected.
No Event/Party Policy
Unless otherwise authorized no gatherings, loud celebrations, parties, or other private events (collectively "events") are to be held at the vacation rental property during your occupancy.

No Hold Over Policy
Acoustic Cellars Lodge attempts to ensure that all of our properties are fully booked and reserved for our next arriving guests. Unfortunately, we cannot permit you to remain on the vacation rental property beyond the date and time of checkout that you have previously agreed to during your reservation. If you hold over or remain on the vacation rental property beyond the time and date of checkout, you agree and consent to be removed from the premises and locked out of the vacation rental property by Acoustic Cellars Lodge, its representatives, and/or law enforcement. You further consent to permit Acoustic Cellars Lodge to remove your personal belongings to a location of the Manager's choice, where you may retrieve them.

Vacation Rental (Not a Lease)
This is a vacation rental agreement for a temporary vacation stay at a managed vacation rental property. THIS AGREEMENT IS NOT A LEASE AND CONVEYS NO RIGHTS IN REAL PROPERTY. By agreeing to the Terms & Conditions, you stipulate and agree that you have not and will not receive a real property interest in or rights to the vacation rental property.

Liability and Obligation to Follow Rules
By agreeing to the Terms & Conditions below, you waive, discharge, and agree to hold harmless Acoustic Cellars Lodge and the real property owner from all damages or injuries arising from or related to your stay at the managed property, including but not limited to, any accidents or injury to yourself, your guests and associates, and loss of money, jewelry or valuables of any kind. You are responsible for keeping your valuables safe at all times. Guests agree to follow any and all House Rules provided to them by the Property Manager, as well as any and all rules of the Homeowners Association where the property is located, and any and all City or County ordinances in the area where the property is located. The guest will be held responsible for violation of any of these rules and hereby agrees to strictly abide by any and all rules thereof. The guest acknowledges that there may be periodic patrols and security monitoring to ensure that rules are followed.

Miscellaneous
Any and all legal matters arising out of this agreement shall be adjudicated in the city in which you are renting. You agree that facsimile, email, and digital signatures shall have the same authority as original signatures and this agreement may be signed in any number of ways.
ALL GUESTS hereby acknowledge and agree to follow all house rules, neighborhood rules, and city laws and ordinances.

 

AZ Wine Crawler FAQs:

1. Does the shuttle fee include tasting fees?
The shuttle fee does not include tasting fees. Tasting fees vary at each location.

2. How long can you stay?
Stay as long as you like. When you finish hop on the next available shuttle.

3. Do the shuttles follow a specific route?
Yes, please refer to the route order shown on our How it Works page. Private tours are more flexible but the options are on the Route pages.

4. Are children allowed on the shuttle?
Children must be at least 10 years old. They will be required to pay for their seat on the shuttle at the same price.

5. Are dogs allowed on the shuttle?
Dogs under 25 lbs are allowed on the shuttle. We recommend contacting the venues you wish to visit as many do not allow pets on site.

6. Are there places to eat along the route?
Yes, some of the venues have restaurants or food trucks on site.

​7. Do I have to carry my purchased items from winery to winery?
Yes, unless you are on a private tour. You’re able to leave your items on the bus throughout the day when you are on a private tour.

​8. Where do you pick up/drop off for the shared tour? 

On Saturdays, we begin and end at the Tavern and Acoustic Cellars Lodge.

If you stay at Acoustic Cellars Lodge, you can ride the shared option any day and receive a discount. We will pick you up in Cottonwood or Cornville for an additional $50.

​9. Where do you pick up for private tours?  

We will pick you up in Jerome, Sedona, Cottonwood, Cornville or Camp Verde.

 

​CUSTOMER **PRIVACY STATEMENT**

**Privacy Statement**

At the Acoustic Cellars Lodge LLC. and the AZ Wine Crawler LLC, we are dedicated to safeguarding your privacy and protecting your personal information. When you make a reservation or interact with us, we collect and use your contact information to process your booking, communicate essential details about your stay, and enhance our services.

 

**SMS Terms of Use and Privacy Policy** With your consent, we may use SMS to send you important updates regarding your reservation and stay. We do not share, sell, or lease your contact information to third parties, except as required by law or necessary to complete your reservation (e.g., with payment processors). You may opt out of receiving SMS communications at any time by following the instructions provided in the messages or contacting us directly.

 

We implement reasonable security measures to protect your information from unauthorized access and misuse. If you have any questions or concerns about how we manage your personal information, including SMS communications, please contact us at: 833.225.LODGE  

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Thank you for choosing  The Acoustic Cellars Lodge and the AZ Wine Crawler​

THE ULTIMATE VERDE VALLEY WINE COUNTRY EXPERIENCE